Questions, answered
Frequently Asked
Everything worth knowing before the sprinkles fly. If your question is not here, write to us and a real person will answer it.
What is Luxe Society Candy Co.?
We make candy sticks: birch skewers hand-stacked with cherry gummies, sour rainbow belts, peach rings, gummy bears, and sprinkle-dipped marshmallows, crowned with a swirl-star lollipop. Every stick is layered by hand, one at a time, and individually wrapped. Think couture candy shop meets birthday party. It is a lot of candy on one stick, and that is the point.
When do you launch?
The countdown on our home page is ticking toward the exact moment. Society members get the date in their inbox first, plus a private shopping window before the doors open to everyone else. If you are on the list, you will not have to guess.
What is the Society, and does it cost anything?
The Society is our pre-launch membership list, and it is completely free. No dues, no application, no velvet rope. You give us an email address, we give you first crack at everything. It takes about four seconds to join, most of which is typing.
What do Society members actually get?
Four things: first access when checkout opens, members-only stick builds that never hit the public shop, a founding launch offer reserved for people who joined before opening day, and drop alerts so a limited batch never sells out while you were doing something responsible.
How do limited drops work?
Every drop is a small batch, because every stick is stacked by hand and hands have limits. We announce each drop by email and text, members shop first, and when a batch sells out it is gone. We do not restock retired builds. It keeps things special, and it keeps our stackers from mutiny.
Can I order right now?
Not yet. Checkout opens at launch, and nothing on this site takes payment or reserves sticks today. Joining the Society is the only way to be first in line, and conveniently it is also free.
Where do you ship, and what about heat?
We ship across the US to start, with international on the roadmap. In warm months, sticks travel in heat-shielded mailers so your marshmallows arrive as marshmallows and not modern art. We stack in Arizona, so we take heat very personally.
What exactly is on a stick, and how do you handle allergens?
Each stick is gummies, marshmallows, and sour belts layered on a birch skewer, topped with a swirl-star lollipop, and every piece is named on the label. Heads up: most gummies and marshmallows contain gelatin, and our sticks are made in a facility that also handles milk, soy, wheat, and egg. Full ingredient and allergen statements will appear on every product page before you can order.
Do you have vegetarian or vegan options?
Not yet, and we would rather tell you straight than mumble. Most of our pieces contain gelatin, so current sticks are not vegetarian. A plant-based stick built on pectin gummies and gelatin-free marshmallows is in development, and Society members will hear the moment it is ready.
Can I get custom sticks for a party, wedding, or event?
Yes, starting at launch. Custom colors, themes, and hand-stacked sticks by the dozen for birthday parties, weddings, showers, and corporate events that deserve better than a fruit tray. Write to [email protected] with your date, headcount, and color scheme and we will start dreaming with you now.
How do I unsubscribe from emails or texts?
Every email we send has a one-click unsubscribe link at the bottom, effective immediately. For texts, reply STOP to any message to cancel, or HELP for help. You can also email [email protected] and a human will remove you by hand, with no guilt trip.
How do I reach you about press or wholesale?
Press and media inquiries go to [email protected], where a media kit with high-resolution photography is ready to send. Candy shops, party planners, and retailers who want sticks on their shelves should write to [email protected] for line sheets and minimums. Both inboxes get an answer within two business days.
Still curious?
Write to us at [email protected] and a real person answers within two business days. Or take the shortcut below and let the good news come to you.